Order Notice (Please read and agree before placing an order)

Welcome to use the [GEP International E-Commerce Platform] (hereinafter referred to as "the Platform") for purchasing products. To protect your rights and maintain fairness and security in transactions, please carefully read and confirm your agreement to the following terms before placing an order. By placing an order, you are deemed to have read, understood, and agreed to all contents of this order notice.

1. Product Information

  1. Product images, descriptions, specifications, etc., displayed on the platform are for reference only. The actual shipped items shall prevail.
  2. Due to screen display settings, the color of the product may slightly differ from the images. This is a normal situation and does not constitute a defect.
  3. If you have any questions about the product, please contact customer service before placing the order to avoid disputes.

2. Pricing, Payment, and Taxes

  1. Product prices are based on the amount shown on the platform at the time of your order. The platform reserves the right to adjust prices or promotions at any time without prior notice.
  2. If an order is placed due to a system error or incorrect pricing, the platform reserves the right to cancel the order and will notify you for refund or correction procedures.
  3. For cross-border transactions, any import duties, VAT, customs clearance fees, or other related costs shall be borne by the recipient. The platform does not cover such costs or take responsibility.

3. Order Confirmation and Changes

  1. The order is officially established once you complete the checkout process and it is confirmed by the platform’s system.
  2. The platform reserves the right to cancel an order before shipment due to stock shortages, system errors, or force majeure. Notification will be sent using your provided contact information, and refunds will be arranged accordingly.

4. Shipping and Delivery

  1. The platform will arrange delivery based on the address you provided. Please ensure the information is correct. Any delivery failure due to incorrect information is your responsibility.
  2. Delivery time is based on the logistics provider’s actual schedule. Cross-border delivery may be affected by weather, customs inspections, etc. Delivery time is not guaranteed. Thank you for your understanding.
  3. Orders are usually delivered within 3 to 5 business days, excluding weekends and public holidays. Delivery time may vary if the member requests to change the order details or arrange a specific delivery schedule.
  4. Delivery Courier : Kerry TJ Logistics

5. Returns and Refunds

  1. According to consumer protection laws in various regions, cross-border purchases generally offer a 7-day appreciation period (except for major product defects or incorrect shipments). After this period, returns and refunds without cause are not accepted.
  2. If the product is defective or incorrect, please contact customer service within 7 days of receiving the product and provide order details and relevant proof (such as photos or videos).
  3. Returned products must be intact with original packaging, accessories, manuals, and gifts. There should be no damage or signs of use.
  4. The platform reserves the right to determine whether return conditions are met and will decide based on the actual situation whether to accept the return and process the refund.

6. Personal Data Protection

  1. The platform collects, processes, and uses your personal data in accordance with the law, only for order processing, delivery, after-sales service, and relevant marketing notifications.
  2. Your personal data will not be disclosed to third parties without your consent unless required by law or requested by government authorities.

7. Disclaimer

  1. The platform is not responsible for any delays, cancellations, or inability to fulfill orders caused by force majeure (including but not limited to natural disasters, wars, government policy changes, epidemics, etc.).
  2. Customers using this platform's services should evaluate and bear all risks and responsibilities involved in using the platform.

8. Other Provisions

  1. The platform reserves the right to revise, supplement, or modify the contents of this order notice at any time. Revised content will be published on the platform website and will take effect upon publication without separate notice.
  2. Any matters not covered in this notice will be handled in accordance with relevant laws or mutual agreement between both parties.